ORDER & DELIVERY

Change & Order

• Can I change my order?
• Can I change my delivery address?
• Can I cancel my order?

Delivery

• When will I receive my order?
• Can I pick up my package from a pick-up point?
• I have received the wrong product/size – what do I do?

Shipping

• Is shipping free?
• From where are your products shipped?
• My order is a gift – can you remove the invoice from the package?

Order status

• How do I place an order?
• Was my order properly submitted?
• Why have I not received an order confirmation by email?