Please note that you must return your items within 30 days of receiving them. The products must be unused and in original condition – ie. In original packaging with all labels and protective seals/stickers intact. Products purchased directly from our website must be returned to our warehouse in order for a refund to be made. Products cannot be returned in a local retail store.
If you wish to receive a different product, we invite you to place a new order on our website at your own convenience.
If you want to exchange products purchased at one of our resellers, please direct your exchange inquiry directly to the store that you initially made the purchase at. In this scenario, the exchange policy for each respective reseller will apply. This goes for online- as well as offline resellers.
Please also note that we do not refund shipping costs for exchanged or returned products.